Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vanessa Williams

Vanessa Williams

August 9, 2024

5  out of  5
rating by Vanessa Williams
"I've been with Todd since I was 16. I'm 38 now. He and the team are amazing! Very kind, patient and caring. They're practically family!"
We responded:
"Thanks for your kind words Vanessa. The team and I feel the same way about you! Family always sticks together. We appreciate your business, too! "
Profile photo of Teresa Holt

Teresa Holt

July 19, 2024

5  out of  5
rating by Teresa Holt
"Todd has been our insurance agent for home, auto, and boat for many years. He has a calm disposition, and is very knowledgeable . He has always worked with us to get the best rates possible."
We responded:
"Thank you for your kind words Teresa. I have appreciated yours and Jeff's business all these many years! Please don't hesitate to reach out if we can help in any way. "
Profile photo of Duane Perry

Duane Perry

June 10, 2024

5  out of  5
rating by Duane Perry
"If you’re looking for auto life or anything else check Todd Young’s office. I have Todd as my insurance agent for approximately 35 years. He always follows up with you about claims and gives great insight into what to do to help out. Recently a deer hit my Jeep and made sure I was okay and worked well with the dealership to get it fixed. For all your insurance needs see TODD!!"
We responded:
"Hey Duane, we certainly appreciate you and your kind words on Google. Thanks for your business over all these many years. Please contact me if I can help in any way. "
Profile photo of Raymond Bischoff

Raymond Bischoff

May 3, 2024

5  out of  5
rating by Raymond Bischoff
"Todd cares about your needs as an insurance agent. Always willing to make changes , give honest advice, and point out things I’ve missed. His whole office is like him, very friendly and attentive to the smallest detail."
We responded:
"Hey Ray, thank you for your kind words. We appreciate you and your business all these many years! Thanks for being our customer and more importantly for your friendship. All the best to you and your family. "
Profile photo of Shane Speight

Shane Speight

April 28, 2024

1  out of  5
rating by Shane Speight
"Terrible experience office is rude and unhelpful charged for a month of insurance after I had switched companies and made it a hassle to get a refund at first I was just flat out told no and only got somewhere when I said I was going to contact State Farm’s escalation team and possible further action wasn’t told I’d get an email that I had to choose how to get my refund so it mails a check after 3 business days"
We responded:
"Hi Shane, thanks for expressing your concerns about your car insurance policy on a Google Review. It is always best to contact the insurance company directly yourself when making a change of any kind. As we discussed, your new insurance company sent their cancellation letter to a Texas address, not to our agency. We were unaware of this until you called. Also, we did get the cancellation backdated to March 21, 2024, as you requested. We are reasonable people to work with, as you can see with all the many positive reviews on Google. Yours is an exception, which could have been avoided by contacting my office directly during regular business hours. You'll recall this is the way we first got connected when we insured your car on June 15, 2022. Thanks for your business these past 21 months. If we can be of future service, please don't hesitate to contact us here at our office. Our phone number is 330-753-2237. "
Profile photo of Felicia Sillman

Felicia Sillman

April 25, 2024

5  out of  5
rating by Felicia Sillman
"Barbara was wonderful! They worked with me and were very responsive! I am so glad that I was referred to them! Thank you for everything!"
We responded:
"Hi Felicia.Thanks for your kind words about Barbara and the service you received from my office. I'm glad we were able to help you and thank you for your business. Please let me know how we can assist you moving forward. "
Profile photo of Alec Draeger

Alec Draeger

March 4, 2024

5  out of  5
rating by Alec Draeger
"Great team to work with. After shopping around Todd offered me the best price and fastest service. Making changes to my policy is also a breeze. I often get to talk to Todd himself, and you'll struggle to find a nicer gentleman than him. I'd highly recommend working with Todd and his team!"
We responded:
"Hey Alex, thanks so much for the terrific review on Google. Please let me know if there's anything you need or that we can do to help. Thank you for your business, too. "
Profile photo of David Martin

David Martin

January 30, 2024

5  out of  5
rating by David Martin
"Todd his staff went out of there way to help me. Very helpful and friendly and great rates"
We responded:
"David thank you for the spectacular review! We sure appreciate you and your business. Please keep in touch when you need any assistance with your coverage. "
Profile photo of teresa seymour

teresa seymour

January 29, 2024

5  out of  5
rating by teresa seymour
"Barbara was very helpful, polite and professional, she made the switch to State Farm easy and painless."
We responded:
"Teresa, thank you for the wonderful review! I am so happy Barbara was able to help! "
Profile photo of Howard Tuck

Howard Tuck

January 26, 2024

5  out of  5
rating by Howard Tuck
"Todd Young, Barbara and Eliajune have always been class people. Whenever I call the office I am never rushed or feel hurried on the or in person. I recently had a claim due to the winter weather. When I called the office I was put in contact with my adjuster within 20 minutes. I also received an email from Todd checking to see in things went well. Todd and his staff are the banner for good (great) customer service. There is no other insurance company or agent and office staff I would deal with. I am proud to say I have been a customer with Todd for over 21 years and I have NO intention of changing. So, if you like good personal service, excellent customer service and fair rates give Todd a call. I am very pleased with his agency."
We responded:
"Hi Howard, you've been a customer for many, many years. Thanks for your trust in our office. We appreciate you and Angie!"
Profile photo of Parker Green

Parker Green

January 18, 2024

5  out of  5
rating by Parker Green
"Great had so much trouble finding coverage over a small claim he gelped me find away and man life so much better knowing im cover thanks again for the help and effort and most of all patience"
We responded:
"Thanks for your review Parker! Glad we could get coverage started for your home. Please keep us in mind for any other insurance needs you have going forward and thank you for your business. "
Profile photo of Dawn Perkins

Dawn Perkins

January 17, 2024

5  out of  5
rating by Dawn Perkins
"Barbara was so helpful. She was able to save me money each month. Thank you Barbara!!"
We responded:
"Hi Dawn, thanks so much for your kind words. I'm glad Barbara was able to help you. Thanks for your business and please let us know how we can help you going forward. All the best to you and your family. "
Profile photo of Scott Menser

Scott Menser

January 16, 2024

5  out of  5
rating by Scott Menser
"Todd has been a great asset and friend to my family for years!"
We responded:
"Thanks Scott. We appreciate you and your family's business all these many years! Please let me know how we can help you with your insurance needs. All the best to you and your family. "
Profile photo of Sharnice McLane

Sharnice McLane

September 22, 2023

1  out of  5
rating by Sharnice McLane
"I purchased a home last year and it was time to renew my homeowners insurance. I really wasn’t interested in the car insurance but they pushed for me to bundle, against my better judgement I did. Like I said I only wanted the homeowners. Fast forward to a month later, everything is done and finalized. I get a call stating they are dropping me due to my car type or pay to have some system put in. What a joke State Farm! Now I have already cancelled my other policy and State Farm have left me with nothing. Be careful doing business with them and their partners. They will take your money then drop you and leave you feeling like it’s your fault. I am highly disappointed with State Farm and their associates."
We responded:
"Hi Sharnice, I apologize for the frustration this experience has caused you. Due to circumstances out of my direct control we are unable to insure your particular type of vehicle. Our mistake was not catching that at the beginning. Please feel free to reach out if you would like to discuss this further, along with other options we have available. "
Profile photo of Daniel Yurick

Daniel Yurick

August 19, 2023

5  out of  5
rating by Daniel Yurick
"We have policies through This business for our business. We have never had any issues, they do what they say. They are simple from start to finish and make it all very accessible. I highly recommend"
We responded:
"Thanks Daniel. We truly appreciate your business and your review. Please contact me if I can help in any way. "
Profile photo of Smeedot

Smeedot

June 30, 2023

5  out of  5
rating by Smeedot
"I called in for a local quote instead of calling corporate, got Barbara, and was given all the time of day to explain my situation and what I wanted. If calling a 1-800 number is annoying to you, I'd call this branch of State Farm - they treat you very well."
We responded:
"Thanks for your kind words!! I'm glad you were treated well by Barbara. I would like to also know your name so we can identify your file for training with other employees. Thanks very much! "
Profile photo of Anna L. Johnson

Anna L. Johnson

May 19, 2023

5  out of  5
rating by Anna L. Johnson
"I am very satisfied with the services given to me by Todd Young and his staff. They were very respectful, polite, knowledgeable and answered all my questions and concerns in a way that made me comfortable and confident surrounding my policy choices. Excellent Service. I’d definitely recommend, he will not disappoint!"
We responded:
"Hi Anna, thanks so much for your positive review on Google. We appreciate you as our valued customer. Please let me know how we can serve with your insurance needs. Thanks for your business! "
Profile photo of Ginnie B

Ginnie B

May 17, 2023

5  out of  5
rating by Ginnie B
"Definitely top notch services"
We responded:
"Thanks so much for your review on Google Ginnie. I sure appreciate you as our valued customer. Please let us know how we can help anytime. "
Profile photo of Amanda Trinidad

Amanda Trinidad

May 16, 2023

5  out of  5
rating by Amanda Trinidad
"Todd was incredible! So patient and so kind. His main focus was saving me as much money as he could with a premium that fit my needs beat. I HIGHLY recommend him for any of your insurance needs. I felt like I was talking to a friend. Thank you for your support and guidance in my car and homeowners insurance. Your the best!!"
We responded:
"Thanks for your kind words Amanda. We're glad to help and we appreciate you as our customer. We certainly try to make it as smooth of a process as possible. Please feel free to contact us if there's anything we can do to help. "
Profile photo of Terry Kennedy

Terry Kennedy

April 21, 2023

5  out of  5
rating by Terry Kennedy
"I was pleasantly surprised by the high level of friendly customer service that I received from this agents office staff. The enrollment process was smooth and easy and Barbara was a pleasure to deal with. If you are looking for personalized service, look no further!"
We responded:
"Hi Terry, thanks so much for your kind words. I'm certainly glad we were able to assist you. My team (Barbara and Eilajune) do a great job in helping our customers. Welcome to the agency family and please reach out if we can assist you with your insurance needs. Enjoy your day! "
Profile photo of Jason Nichols

Jason Nichols

March 8, 2023

5  out of  5
rating by Jason Nichols
"Always the best customer service!!!! I love the fact that I can text them and they get right back to me very quickly! Best insurance I’ve ever had!!!!"
We responded:
"Thank you Jason! Please let us know how we can help. We appreciate you as our valued customer! "
Profile photo of Mike Taffi

Mike Taffi

February 10, 2023

5  out of  5
rating by Mike Taffi
"👍👍 two thumbs up. Always friendly and kind."
We responded:
"Hey Mike, thank you for recognizing us on Google. I'm glad we have been able to assist you with your insurance. Please let me know if there's anything we can do to help in the future. We appreciate your business! "
Profile photo of TERRICT19

TERRICT19

January 10, 2023

5  out of  5
rating by TERRICT19
"I am so very grateful for the agents, services and the way the agents always went above and beyond the call of duty to take care of their customers. Thank you so very much for all of your services"
We responded:
"Thank you so much for your kind words! We appreciate you as our customer, as well! "
Profile photo of Sharon Boykin

Sharon Boykin

January 1, 2023

5  out of  5
rating by Sharon Boykin
"I have been with Agent Todd Young from State Farm Insurance for approximately 20yrs or more. He has always helped me with my car and rental insurance and now that I have purchased a home, he has helped me in that direction of home safety. Any questions or concerns that I need, he has always provided and included his staff members as well. I have always recommended to family and friends to go with State Farm Insurance they will always protect you and give you better quotes and satisfaction. Sharon E. Boykin"
We responded:
"Thanks reviewing us on Google, Sharon. I appreciate your kind words. We are here to help, so please let me know if there's anything we can do. Thanks for your long-term business! Loyalty is certainly appreciated. "
Profile photo of Patrick Kessler

Patrick Kessler

December 15, 2022

1  out of  5
rating by Patrick Kessler
"Got unsolicited calls from this guys office without requesting a quote. Dunno where he gets his leads or what company sold him the info but he surely did not get it from me. Updating my review after the response I received. -I was not looking for insurance. I had cancelled insurance thru Allstate - which is where I assume this lead generated from because of their terrible service. I had already signed up with new insurance directly and did not fill out any of those - “Get a quote now and we’ll give you the best price” internet sites. And this was back in the spring so your leads are outdated! Be sure to let Insurance Quotes know! This company sent a follow up text after I left this review. Please stop texting people who are not your customers and did not explicitly give you their phone number. Everyone should stay far away from Todd at State Farm."
We responded:
"Hi Patrick, thanks for your message today. Any way was can discuss your concern? I purchase leads from a company called Insurance Quotes. They can provide proof that you were looking for an insurance quote, which is why I contacted you. Please let me know and I'd be glad to discuss it with you. Enjoy your day."